Contact
Workplume is operated by Shekew Import and Export, a company registered in Qatar. Every address below is a monitored mailbox, not a form that disappears.
| What you need | Where to write |
|---|---|
| Support, subscriptions, refunds, anything about your account | [email protected] |
| Privacy questions, and requests to access, correct or delete personal data | [email protected] |
| Formal or legal notices, and data-processing agreements | [email protected] |
| Anything else, including sales enquiries | [email protected] |
We aim to reply to support and privacy mail within one business day. Refund requests are answered within two business days and, where a refund is due, issued within ten — the detail is on the Refund Policy page.
Billing enquiries
Purchases are sold and invoiced by Paddle.com as merchant of record, so your card statement shows Paddle rather than Workplume. You can raise a billing question with us at the support address above, or directly with Paddle using the receipt they emailed you.
Reporting a security problem
If you believe you have found a security vulnerability, write to [email protected] with enough detail to reproduce it. Please give us a reasonable chance to fix it before publishing. We will not pursue anyone who reports a genuine issue in good faith and does not access other people's data while doing so.
The documents
- Terms of Service — the agreement itself
- Privacy Policy — what we collect, where it is held, how long we keep it
- Refund Policy — cancelling, and getting money back
- Data Processing Agreement — for customers whose own policies require one